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Webinar: Train CSRs Using Online Role-Playing Simulations

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Join us for a free webinar: Train CSRs Using Online Role-Playing Simulations

When: Wednesday, September 28 at 1pm Eastern / 10am Pacific. (If you cannot attend at this time, register to receive the recording.)

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Role-playing is an effective way to train customer service representatives. But face-to-face, classroom-based role playing is expensive, requiring CSRs meet with an expert facilitator present. Forio has released a new platform that provides role-play simulation training to thousands of employees across geographies asynchronously, for a memorable self-driven and on-demand training experience with limited facilitation.

In this session, you will:

  • See a live demo of Forio’s role-playing platform and an example of a simulated training exercise
  • Discover how the role-playing platform can be used for soft-skills training including service, sales, and support
  • Observe how Net Promoter Scores can be calculated within the simulation from CSR interactions
  • Understand how simulation results are shared with employees, their peers, and management
  • Learn best practices for online simulation training

After registering, you will receive a confirmation email containing information about joining the webinar.

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