Students manage several configurations of a hospital Intensive Care Unit (ICU), including multiple specialized units or a larger pooled unit. Variability in arrival times, service times, and resource utilization are configurable, and all impact patient waiting times. The exercise illustrates trade-offs between cost, patient experience, and clinical quality in queuing systems. This exercise includes two configurable scenarios and an assessment quiz built in to the exercise.
- Understand the relationship between utilization and waiting time in a service organization
- Manage variability in arrival and service times in a service organization
- Identify advantages and disadvantages of using pooled systems vs. specialized systems
- Understand the levers for improving performance of queuing systems
- Capacity Utilization
- Operations Management
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