Role-Based Customer Service Soft Skills Training
Customer Service Training and Sales Training Simulation
Perfect for call centers and developing sales skills and soft skills.
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Interactive Customer Service Training for Employees
Provide your team with a cost-effective and engaging method to improve customer service soft skills, including sales, coaching, and negotiating, using our call center simulation. This virtual practice tool is an ideal complement to your existing online customer service training sessions.
AI-Based Coaching and Employee Evaluations
Leverage cutting-edge AI technology to deliver personalized coaching advice and real-time evaluations of your customer service employees. Our AI-driven system analyzes interactions, provides feedback on key customer service soft skills, and helps employees continuously improve their performance. With detailed insights and tailored coaching, your team will be empowered to deliver exceptional customer service consistently.
Some of Our Other Role Playing Topics
Sales
Conflict Management
Technical Support
Negotiation
Benefits
Diverse Activity Types
Multiple modes of learning, including Observe & Score, Single Player, and Pair.
Use video to simulate face-to-face interactions or audio to simulate phone calls or call center responses.
Facilitation
Powerful facilitator features, including learner assessments and advanced analytics.
Custom Tailored
Customize the content and the assessment criteria to fit your scenarios.
Testimonials
