End User Trouble

#1

Hello! We are having some trouble our End Users. For context, we just purged a bunch of end users. We also made a small edit to our excel algorithm. Not sure either of those changes matter or not.

Issue #1 - In one group, one of the group members (100823London) sees the surname of another user (100823Santiago) on her individual report. All of other information in both user’s reports is as it should be.

Issue #2 - In the same group, when the facilitator logs in, she cannot see any class results. But if she impersonates a member of the group, that member’s results are visible to her for 10 minutes, then they disappear again. If she impersonates another member of the group, it will show all of the results that have been viewed in the last 10 minutes.

Have you seen this before? Can you help us? Thank you!!

#2

Hi Kristen–

You can change people’s names here:
https://forio.com/epicenter/kb-safe-decision-network/end-users

Regarding why the data is not showing up, that is because it is not properly saved to the database when users are playing the game. A run is in “memory”, with all variables available for 10-20 min after the game is last used. After that, only “saved” variables are available. This allows the facilitator to view many games simultaneously without having the performance problems of loading lots of games into memory.

Looking at your sim, there is no file “Module 4 algorythm.ctx2”. This is where the info on the saved variables is stored. Do you have this file in a backup?

You can fix this by launching the interface builder, which should regenerate this file.

Go to the facilitator Class Results page, edit and save it

Go to Global Settings/Model Settings. There should be a list of variables. You want to be sure that each variable on the Class Results page is listed.

More detail is here

WILL

1 Like
#3

Yes and yes! I knew the .ctx2 file needed to regenerate, but didn’t realize I needed to launch interface builder to do so. Thank you so much!

People’s names show up correctly in the End Users file, at least as far as I can tell. It’s just that for one user it seems as if their input wasnt saved correctly and so the tool is pulling info from a different user. Seems like maybe this could be related to the .cxt issue? Odd that it was just one person.