Error page of Forio

#1

Hello,

When I try to update the pages of my project from Interface, I have this error page:

Could you please help me with it?

Thank you

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#2

Hi Busra,

To help us further investigate, please let us know which project & which page are you encountering Error 500 issue?

Pilot Pre-Test_v2
Pilot Pre-Test
v1_experiment

What update were you performing?

Regards,
Geromel

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#3

Hello,

I was just trying to have my charts back. I was modifying pages of Pilot Pre-Test_v2. But then I have the same error when I try to modify pages of Pilot Pre-Test.

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#4

Hello,

When will the problem be solved?

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#5

Hi Busra,

We fixed this error for your account. The issue was with the file “outputs_graf??k_deneme~rprt.html” – question marks in file names aren’t valid, and highlighted a bug in our platform where we weren’t handling that error properly. I renamed this file to “outputs_graf_k_deneme~rprt.html” and you should be able to access it now.

-Naren

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