Not Allowing Me to Purchase Simulation

#1

My class is doing the wildfire simulation and upon trying to sign up I confirmed my email address by clicking the link and following the instructions. It is not allowing me to even type in my credit card information. I am not sure what to do for this because I need it fixed ASAP because it is for a class. Please let me know what to do, Thank You!

  • Lauren Walker
#2

Hi Lauren,

Have you tried other supported browsers?

  • Google Chrome v76 (MAC/WIN)
  • Mozilla Firefox v69.0.1 (MAC/WIN)
  • Apple Safari v12 (MAC)
  • Microsoft Edge v42 (WIN)

If you are able to make a simulation purchase on another browser, then the previous browser may have a browser extension that’s blocking our site payment; otherwise, try another computer (where your current computer may have a firewall or anti-virus blocking our site payment).