Unable to fetch .mp4 file into the application

#1

Hi all,

I’m trying to display an mp4 file in a video player which is stored inside my Interface-> assets folder in the epicenter.
While some systems are able to display this mp4 file some of them are getting the below error when they are trying to fetch the mp4 file.

[Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check [https://xhr.spec.whatwg.org/](https://urldefense.com/v3/https://xhr.spec.whatwg.org/;!/app/…XXX.mp4:1

Failed to load resource: the server responded with a status of 416 (Requested Range Not Satisfiable)

Can someone please assist me for this?

#2

Hi,

Epicenter is good at serving small/medium files but is not a good hosting provider for large videos. Some browsers (specifically Safari) require a special Range header that returns videos in “chunks” (so the video is spread out in multiple requests for better efficiency). Forio does not support this in the non-Enterprise hosting plans.

We recommend uploading the video to a third party site such as Youtube or Vimeo, then embedding the video in your simulation. It will look the same to the end user, but will actually be a better experience since the video is being hosted by a streaming service dedicated to providing world-wide video streaming capabilities.

#3

Okay, thanks for a quick response. I’ll check and let you know.