Learning Curve for Service Organizations
This simulation, developed by Harvard Business School professor Rogelio Oliva, analyzes the service capability of organizations with experienced and inexperienced staff. Many service organizations rely on specific skill sets that need to be developed through apprenticeship and on the job training. Under these circumstances, personnel development consumes a significant fraction of organizational resources and limits the organization’s growth rate. This simulator permits to assess the impact of different growth scenarios on the service capability (productivity) in this type of organizations.
Posted by Michael Bean
