Organizational Behavior Simulation

Simulation Overview

This simulation explores issues related to human judgment, cognitive bias, and decision-making during a product launch crisis. The learners receive information to determine the cause of the issue and make recommendations for how the company should respond.

The Story

In this single-player asynchronous simulation, each participant plays the role of a product manager at Matterhorn Health, a medical device manufacturer. Customers report a series of critical problems with the company’s newly launched blood glucose monitor. As the product manager, each player receives a barrage of communications from colleagues about the problem — via email, video messages, voicemail, and instant message chats — and must quickly determine the root cause of the issue and make recommendations on how to proceed.

Learning Focus

• Provide an understanding of several factors which impair judgment and decision making
• Practice leadership and how to respond in a crisis situation, specifically a crisis related to a safety or quality concern
• Analyze the validity of conventional approaches to root cause analysis

Topics Covered

• Leadership
• Organizational Behavior
• Cognitive and Social Psychology
• Crisis Management
• Decision Making and Root Cause Analysis

Professor Michael Roberto's simulation description and video

See it in Action

Each simulation comes with a Teaching Guidebook for the facilitator along with 1:1 facilitator training and free trials.

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This simulation is by Michael Roberto, Harvard Business School Publishing, and Forio