Balancing Process Capacity

Simulating high-volume car wash operations

Simulation Overview

In this simulation, students optimize operations at a car wash by eliminating bottlenecks, managing variability, and maximizing efficiency across vacuum, wash, and hand-dry stations.

Players

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Single Player


Languages

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English


Simulation Time

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Total Time: 1.5 hours

Intro 10 minutes, Gameplay 20 minutes, Debrief 1 hour


Accessibility

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No Accessibility Compliance


Price

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$165 per person

Simulation Categories

The Story

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In this hands-on simulation, students take on the role of operations managers at a busy car wash, responsible for streamlining performance across three key areas: vacuum, machine wash, and hand-dry stations. Their mission is to eliminate process-related bottlenecks, boost resource utilization, reduce variability, and ultimately improve overall profitability. The simulation presents two configurable challenges—one with steady, predictable demand, and another where both demand and process times fluctuate. Through these scenarios, students learn to adapt their strategies, balance efficiency with flexibility, and make data-driven decisions to keep the car wash running smoothly.

Core Competencies

Operational Efficiency

Systems Thinking

Measurement and Analysis

Learning Objectives

Measure the optimal performance of a process
Understand the relationships between throughput time, cycle time, throughput rate, and capacity utilization
Understand Little’s Law (balance of capacity utilization and management of bottlenecks)
Explore how variability affects key process measures and profitability

Resources to Power Your Simulation

Each simulation comes with a Facilitation Guide along with 1:1 facilitator training and free trials.

Available with this simulation

Facilitation Guide

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Free Trial & Demo

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