Improve Customer Service, Sales, Negotiations & More

Develop & measure staff soft skills through cost effective online role playing scenarios.

Traditional role-playing methods require participants to be in the same room and play face-to-face. This can be costly and difficult to manage. It also makes it difficult for others to review and measure improvement.

Forio's Performer allows for learning solo or together with a group. The content can be easily customized to the roles and key performance measures of your organization. Model responses quickly bubble to the top for others to see and emulate.

Three Ways to Learn

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Observe & Rate

Create a foundation of understanding by observing and rating interactions against the desired key performance measures.

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Single Player

Practice skills solo. Self-assess, then view and learn from teammates' responses. Share feedback as desired.

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Pair Play

Interact with colleagues in real time, anywhere, via audio or video. Use real-world scenarios from your organization. Assess against the same key performance measures.

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Compete and Collaborate

Sample Badges from the Simulation

Players can earn achievements that promote and reinforce key learning objectives. This can foster healthy competition. Players may also be organized into team competitions.


Performer also offers learners the opportunity to play both sides of a scenario. This helps provide valuable insights on what others in the organization may be facing and how they can better assist teammates.


Team Play as a customer
Team Play as an employee

Customized, to Your Specifications

One key aspect of Performer is its unique flexibility. The simulation can be configured to meet your organizational pedagogy and goals. As a corporate trainer, you can add your own content then gear the rating system to your organization's unique needs. Additionally, you can work with one of our simulation designers to tailor the appearance of the interface to match your brand, perfectly.

Just Some of the Possible Subjects

  • Customer Service
  • Sales
  • Technical Support
  • Generational Differences
  • Difficult Conversations
  • Management
  • Strategic Leadership
  • Overcoming Challenges
  • Interview Techniques
  • Conflict Management
  • Ethics and Compliance
  • Human Resources
  • Escalations
  • Diversity
  • Negotiation
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Powerful Facilitator Features

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Advanced Analytics

Study advanced reporting & analytics on learners. See scores over time based on coach & peer feedback.

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Calibrate Skills

Assess overall employee readiness, easily and consistently, across the organization.

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Discover Success

Facilitators can playback a student’s recorded role play. The facilitator interface helps gain a deeper understanding of the strengths and weaknesses for each learner.

See Performer in Action

Connect with a Performer Specialist & learn about what it can do for your organization.

+1 (415) 440.7500