Make Customer Service Training Better

Deliver cost-effective soft skills to thousands of employees, asynchronously through online customer training simulations.

Traditional role-playing methods require participants to be in the same room and play face-to-face. This can be costly and difficult to manage, and the potential for embarrassment can hinder the learners' freedom & creativity.

Forio's Performer is a completely customizable and flexible online tool. This unique application allows for anyone to play remotely and anonymously — strengthening the learning experience at a fraction of the cost of an on-site event.

Three Ways to Learn

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Skills Building

Establish best practices and create a foundation of understanding by observing and rating successful and unsuccessful interactions.

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Single Player

Gain insights and practice skills, asynchronously, with simulated characters. View teammates' responses and learn from colleagues.

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Team Play

Interact with colleagues in real time, anywhere, via audio or video.

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Encourage Healthy Competition

Sample Badges from the Simulation

Players can earn achievements that promote and reinforce key learning objectives. The competitive environment encourages learners to push each other to new heights.

Performer provides learners the opportunity to play both the role of an employee and that of the customer. This helps to provide valuable insights on the customer's perspective, that are not normally experienced.

Team Play as a customer
Team Play as an employee

Customized, to Your Specifications

One key aspect of Performer is its unique flexibility. The simulation is adapted to meet your organizational pedagogy & goals. As a corporate trainer, you can add your own content and badges, then gear the rating system to your organization's unique needs. Additionally, you can work with one of our simulation designers to tailor the appearance of the interface to match your brand, perfectly.

Just Some of the Possible Subjects

  • Customer Service
  • Sales
  • Technical Support
  • Generational Differences
  • Difficult Conversations
  • Management
  • Strategic Leadership
  • Overcoming Challenges
  • Interview Techniques
  • Conflict Management
  • Ethics and Compliance
  • Human Resources
  • Escalations
  • Diversity
  • Negotiation
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Powerful Facilitator Features

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Advanced Analytics

Share advanced reporting & analytics on learners. View leaderboards and see scores based on peer feedback.

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Assess Learner Skills

Assess overall employee readiness, easily and consistently, across the organization.

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Find Successes

Use the facilitator interface to gain a deeper understanding of the strengths and weaknesses for each learner.

See Performer in Action

Connect with a Performer Specialist & learn about what it can do for your organization.

+1 (415) 440.7500