Training CSRs using Online Role Playing Simulations

Traditional role-playing methods require customer service reps to be in the same room and play face-to-face. This can be costly and difficult to manage. It also makes it difficult for others to review and measure improvement. Forio’s Performer allows for learning solo or together with a group of CSRs. The content can be easily customized to the roles and key performance measures of your organization. Model responses quickly bubble to the top for others to see and emulate. In this webinar, we’ll explore how organizations have used Performer to support skills training for thousands of CSRs. We’ll then show you how you can easily build your own CSR training program using Forio Performer.

Publishing System Dynamics Models Online with Forio Epicenter

Forio Epicenter allows you to create an interface so users can interact with your Vensim, Powersim, Stella Pro, Ventity or Excel model online. Forio can host your simulation for you, and the platform also has the ability to integrate with your existing IT infrastructure, making it enterprise-compatible. Forio Epicenter provides tiered control for tens or thousands of users.

During this workshop, we will start with an introduction to Epicenter and sample interactive online models. Then we’ll divide the workshop into two parts. In the first part, we will teach you how to get your Vensim, Powersim, Stella Pro, Python or Excel model on Epicenter so it can be shared. In the second part, we’ll focus on creating a user interface for your model.

Forio Epicenter provides templates that makes it easy to produce an online simulation that works on both laptop computers and smartphones.

Previous Webinars

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