People Analytics

HR Management Simulation Overview

The HR Management People Analytics simulation provides learners with the opportunity to take on the role of an HR Director with the goal of enhancing customer satisfaction while controlling costs. Participants make strategic decisions and their success is measured through a number of metrics which contribute to an overall composite score. This simulation can be played individually or in teams.

Time Requirement

• Introduction - 10 minutes
• Game Play - 60 minutes
• Debrief - 20 minutes

The Story

In the People Analytics simulation, learners assume the role of the Human Resources Director for a large customer support call center. With 500 agents and 25 team leaders to manage, the participant’s task is to make HR decisions that align with the company’s strategic objectives—enhancing customer satisfaction while managing costs.

Over the course of six years, the participant faces decisions in several key areas, including HR policies, training, rewards, performance management, staffing, and recruitment. Success in the simulation depends on creating a high-performing, engaged, and well-trained workforce.

Each year, the participant generates a staffing and recruitment plan based on projected workloads, factoring in assumptions about the center’s future needs. As the simulation progresses, learners face challenges arising from shifts in the external environment.

The simulation provides the participant with a dynamic, hands-on learning experience that allows them to refine their HR skills and make informed decisions which contribute to the call center’s success.

Learning Focus

• Experience the challenges and choices of a Human Resources Manager
• Understand the impact of HR management decisions on employee morale and business performance
• Analyze the relationships between HR management decisions, HR metrics and business results

Topics Covered

• Human Resources Policies
• Recruiting and Staffing
• Effective Team Management through Data Analysis
• Employee and Customer Satisfaction

This simulation is WCAG Compliant for the participants.

Each simulation comes with a Teaching Guidebook for the facilitator along with 1:1 facilitator training and free trials.

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This simulation is by Tim Rogmans