Operations Management Exercise

Multiple-Server Queues

$50 / seat

(academic pricing available)


Get in touch to schedule a demo or learn more.

Simulation Overview

Students manage several configurations of a hospital Intensive Care Unit (ICU), including multiple specialized units or a larger pooled unit. Variability in arrival times, service times, and resource utilization are configurable, and all impact patient waiting times. The exercise illustrates trade-offs between cost, patient experience, and clinical quality in queuing systems. This exercise includes two configurable scenarios and an assessment quiz built in to the exercise.

Learning Focus

  • Understand the relationship between utilization and waiting time in a service organization
  • Manage variability in arrival and service times in a service organization
  • Identify advantages and disadvantages of using pooled systems vs. specialized systems
  • Understand the levers for improving performance of queuing systems

Topics Covered

  • Capacity Utilization
  • Operations Management
  • Queuing

This simulation is by Harvard Business School Publishing and Forio

Schedule a Demo!



Website Form


+1 (415) 440.7500