Organizational Behavior Simulation

Judgment in a Crisis



$150 / seat

Simulation Overview

This simulation explores issues related to human judgment, cognitive bias, and decision-making during a product launch crisis. Students receive information to determine the cause of the issue and make recommendations for how the company should respond.


The Story

In this single-player simulation, each student plays the role of a product manager at Matterhorn Health, a medical device manufacturer. Customers report a series of critical problems with the company’s newly launched blood glucose monitor. As the product manager, each student receives a barrage of communications from colleagues about the problem — via email, video messages, voicemail, and instant message chats — and must quickly determine the root cause of the issue and make recommendations on how to proceed.

Learning Focus

  • Provide an understanding of several factors which impair judgment and decision making
  • Practice leadership and how to respond in a crisis situation, specifically a crisis related to a safety or quality concern
  • Analyze the validity of conventional approaches to root cause analysis

Topics Covered

  • Leadership
  • Organizational Behavior
  • Cognitive and Social Psychology
  • Crisis Management
  • Decision Making and Root Cause Analysis

This simulation is by Michael Roberto, Harvard Business School Publishing, and Forio

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